top of page

FAQ

Get the Answers You Need

  • What type of jewellery do you offer?
    We specialize in artificial jewellery, including rings, bracelets, necklaces, earrings, and more. Our collection is designed to bring elegance and style to every occasion.
  • How can I place an order?
    You can place your order directly through: ✅ Our website: elegancebyjewellery.com ✅ Instagram DM: @ElegancebyJewellery ✅ WhatsApp: [0329-3014505]
  • Where do you ship?
    We deliver across Pakistan.
  • Do you offer customized jewellery?
    Currently, we do not offer custom jewelry designs, but we are always expanding our collection to bring you trendy and stylish pieces.
  • What payment methods do you accept?
    We accept: Cash on Delivery (COD) Bank Transfers Easypaisa,Jazzcash,Sadapay & Nayapay
  • How can I maintain the shine and quality of my jewelry?
    To keep your jewelry looking new, store it in an airtight box, avoid contact with water, perfumes, and harsh chemicals, and clean it gently with a soft cloth after use.
  • How should I clean my artificial jewelry?
    Use a soft, dry cloth to wipe your jewelry after each use. For deeper cleaning, lightly dampen the cloth with a mild soap solution and dry it immediately.
  • Can I cancel my order?
    Yes, you can cancel your order before it is shipped. To request a cancellation, please contact our customer support team as soon as possible. Once the order has been dispatched, cancellations will not be possible.
bottom of page